Send notifications from workflows

This page covers two ways Workflow Automation integrates with notifications:

1. Send notifications from workflows: Use Slack, PagerDuty, email, or webhook actions within your workflows to notify teams when workflows complete, fail, or require approval.
2. Trigger workflows from alerts: Configure Workflow Automation as a destination in New Relic alerts to automatically start workflows when alert conditions are breached.

Send notifications from workflows

Use these notification channels to alert your team from within your workflows. Select the right channel for your use case:

Before you begin

Before configuring notifications, ensure you have:

• A workflow created in your account (from template or custom-built).
• Credentials for your notification channel (Slack bot token, PagerDuty API key, etc.).
• Credentials stored in secrets manager.

Trigger workflows from alerts

Configure Workflow Automation as a destination in New Relic alerts to automatically start workflows when alert conditions are breached. When triggered by an alert, workflows automatically receive issueId and accountId as inputs.

1. Navigate to one.newrelic.com > All capabilities > Alerts > Destinations, and select Workflow Automation.

2. To configure the Workflow Automation, enter the required information, such as the Workflow Automation destination name (a unique name for the Workflow Automation) and the API Key.

3. Click Save destination.

   

Create an alert notification workflow

After setting up Workflow Automation as a destination, create an alert notification workflow to define which alerts trigger your workflows.

1. Go to Alerts > Notification Workflows, and select + Add a workflow.

2. To configure your notification workflow, on the Configure your notification workflow page, provide the required information:

   • Enter a unique name that you will recognize.
   • Select the Tag, Policy, and Priority attributes from their respective dropdowns in the Basic filter option to receive notifications about an incident, or opt for the Advanced filter option to choose Attributes, Operators, and Values for more detailed incident notifications.
   • Click Additional settings to enrich your data by building NRQL queries to gather related data from across your New Relic platform. For enrichment examples, see Workflow data enrichment.

3. To specify notification destinations, in the Notify section, choose the Workflow Automation destination you created in the previous step.

4. (Optional) You can also add other destinations like Slack to receive notifications alongside triggering the workflow:

   1. Select the Slack destination from the drop-down list.
   2. Choose the Channel from the drop-down list and check the Receive notification updates on the channel checkbox.
   3. Optionally, add a custom message in the Custom Details section.

      Sugerencia

      We recommend sending a test notification using Send test notification.
   4. Select Save message.

5. Select Activate workflow.

   

What data is passed to Workflow Automation

When an alert triggers your Workflow Automation:

• issueId: Automatically passed to your workflow. Your workflow must accept this as an input parameter. As documented in Create your own workflow, the issueId is "provided automatically when the workflow runs from an alert."
• accountId: Your New Relic account ID. Your workflow must accept this as a required input parameter.

Your Workflow Automation definition must declare these inputs. For example:

workflowInputs:
    accountId:
      type: Int
    issueId:
      type: String

What's next

• Actions catalog: View all available AWS, New Relic, and integration actions.
• Use a template: Deploy pre-configured workflows for common scenarios.
• Create your own workflow: Build custom workflows from scratch.